রেলপথ পরিদর্শন অধিদপ্তর

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সর্ব-শেষ হাল-নাগাদ: ২৮ অক্টোবর ২০১৮

জিআইবিআর

MYcÖRvZš¿x evsjv‡`k miKvi

‡ijc_ cwi`k©b Awa`ßi

‡ijc_ gš¿Yvjq

cyivZb †ijfeb, XvKv

‡mev cÖ`vb cÖwZkÖæwZ (Citizen’s Charter)

wfkb I wgkb

wfkbt wbivc` I Avivg`vhK †ijI‡q e¨e¯’v|

wgkbt †KvW I g¨vby‡qj †gvZv‡eK †`ke¨vcx wbivc` I `¶ †ijI‡q †mev wbwðZ Kiv| wewa-weavb †gvZv‡eK i¶Yv‡e¶Y I †Uªb cwiPvjbv|

cÖwZkÖæZ †mev mg~nt
1. †mev

µwgK	‡mevi bvg	‡mev cÖ`vb c×wZ	cÖ‡qvRbxq KvMRcÎ Ges cÖwß¯’vb	‡mevgyj¨ Ges cwi‡kva c×wZ	‡mev cÖ`v‡bi mgqmxgv	`vwqZ¡cÖvß Kg©KZ©v (bvg, c`ex , ‡dvb I B‡gBj)
1	†ijc_ I †ijI‡qi wewfbœ ¯’vcbv cwi`k©b\|	†ijc_ hvÎx mvavi‡Yi Rb¨ Dchy³ wK- bv Zv cwi`k©b K‡i miKv‡ii wbKU wi‡cvU© †ck Kiv nq\|	cÖ‡hvR¨ b‡n	webv g~‡j¨	evrmwiK Kg©m~Px †gvZv‡eK	bvgt ‡gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd
2	hvÎx †mev\|	hvÎx my‡hvM-myweavwa cixÿvKiY I cÖwZ‡e`b †ck\|	cÖ‡hvR¨ b‡n	webv g~‡j¨	Kg©m~Px †gvZv‡eK	bvgt AvLZviæ¾vgvb c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd

µwgK	‡mevi bvg	‡mev cÖ`vb c×wZ	cÖ‡qvRbxq KvMRcÎ Ges cÖwß¯’vb	‡mevgyj¨ Ges cwi‡kva c×wZ	‡mev cÖ`v‡bi mgqmxgv	`vwqZ¡cÖvß Kg©KZ©v (bvg, c`ex I ‡dvb
3	†ijc‡_ PjvPjiZ †ivwjs ÷K mg~‡ni PjvP‡ji Dc‡hvMxZv cix¶vKiY\|	wbqwgZ †ivwjs ÷K cwi`k©bc~e©K\|	cÖ‡hvR¨ b‡n	webv g~‡j¨	Kg©m~Px †gvZv‡eK	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd
4	bZzb ‡ij c_ Pvjyi Aby‡gv`b cÖ`vb\|	mswkøó `wjjvw` Ges †ijc_ cix¶v‡šÍ Dchy³ we‡ewPZ n‡j Aby‡gv`b cÖ`vb\|	evsjv‡`k †ijI‡q KZ©„K cÖ‡qvRbxq b·v I Avbymw½K KvMRcÎ mn Av‡e`b\|	webv g~‡j¨	30 Kg©w`em	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd
5	bZzb †ivwjs ÷K Pvjyy Kivi Aby‡gv`b\|	mswkøó `wjjvw` Ges †ijc_ cix¶v‡šÍ Dchy³ we‡ewPZ n‡j Aby‡gv`b cÖ`vb\|	evsjv‡`k †ijI‡q KZ©„K cÖ‡qvRbxq Wªwqs g¨vby‡qj I Avbymw½K KvMRcÎ mn Av‡e`b\|	webv g~‡j¨	30 Kg©w`em	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd

µwgK

‡mevi bvg

‡mev cÖ`vb c×wZ

cÖ‡qvRbxq KvMRcÎ Ges cÖwß¯’vb

‡mevgyj¨ Ges cwi‡kva c×wZ

‡mev cÖ`v‡bi mgqmxgv

`vwqZ¡cÖvß Kg©KZ©v

(bvg, c`ex I ‡dvb

6

†ijc‡_ msNwUZ `~N©Ubvi Z`šÍKiY|

Z`šÍ c~e©K `~N©Ubvi cÖK…Z KviY D`NvUb|

`~N©Ubv mswkøó KvMRcÎ

webv gy‡j¨

¯^íZg mg‡qi g‡a¨

bvgt †gvt AvLZviæ¾vgvb nvq`vi

c`ext miKvwi †ij cwi`k©K

‡dvbt 88-02-9560020

‡mj †dvbt 01711505715

B‡gBjt gibr@railway.gov.bd

7

eÜ ‡NvwlZ †ijc_ PvjyKi‡Yi Aby‡gv`b cÖ`vb|

mswkøó `wjjvw` Ges †ijc_ cix¶v‡šÍ Dchy³ we‡ewPZ n‡j Aby‡gv`b cÖ`vb|

mswkøó KvMRcÎ

webv gy‡j¨

‡hŠw³K mg‡qi g‡a¨

bvgt †gvt AvLZviæ¾vgvb nvq`vi

c`ext miKvwi †ij cwi`k©K

‡dvbt 88-02-9560020

‡mj †dvbt 01711505715

B‡gBjt gibr@railway.gov.bd

Af¨šÍixY †mev 2.2

µwgK	‡mevi bvg	‡mev cÖ`vb c×wZ	cÖ‡qvRbxq KvMRcÎ Ges cÖwß¯’vb	‡mevgyj¨ Ges cwi‡kva c×wZ	‡mev cÖ`v‡bi mgqmxgv	`vwqZ¡cÖvß Kg©KZ©v (bvg, c`ex I ‡dvb
1	PvKzix weavb Abyhvqx Kg©KZ©v/ Kg©Pvix‡`i cÖvc¨ my‡hvM myweav cÖ`vb\|	weavb Abyhvqx	PvKzix wewagvjv msµvšÍ	webv gy‡j¨	cÖ‡qvRb mv‡c‡ÿ ‡hŠw³K mg‡qi g‡a¨	bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982
2	Kg©KZ©v/Kg©Pvix‡`i cÖvc¨ cvk myweav cÖ`vb\|	cÖvc¨Zv Abyhvqx wewa †gvZv‡eK cvk, wWDwU cvk, wcwUI Ges wmwUI cÖ`vb\|	cvk wewa †gvZv‡eK	weavb Abyhvqx	mgqvbyhvqx	bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982
3	Af¨šÍixY cÖwkÿY\|	wewfbœ wel‡q cÖwkÿY cÖ`vb\|	wewfbœ cÖwkÿY DcKiY	webv gy‡j¨	cÖwkÿY m~Px Abyhvqx	bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982
4	Kg©KZ©/Kg©Pvix‡`i QzwU\|	wewagvjv Abyhvqx e¨e¯’v MÖnY\|	(1) mv`v KvM‡R Av‡e`b (2) cÖvc¨Zvi cÖwZ‡e`b	webv gy‡j¨	5 (cuvP) Kvh©w`em\|	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd I bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982
5	‡ijc_ gš¿Yvj‡qi Ab¨vb¨ wb‡`©kbv cÖwZcvjb\|	‡ijc_ gš¿Yvjq n‡Z cÖvß wb‡`©kbv ev¯Íevqb\|	‡ijc_ gš¿Yvjq	webvg~‡j¨	wb‡`©kbv †gvZv‡eK wbw`©ó mg‡qi g‡a¨\|	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd I bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982

MYcÖRvZš¿x evsjv‡`k miKvi

‡ijc_ cwi`k©b Awa`ßi

‡ijc_ gš¿Yvjq

cyivZb †ijfeb, XvKv

‡mev cÖ`vb cÖwZkÖæwZ (Citizen’s Charter)

wfkb I wgkb

wfkbt wbivc` I Avivg`vhK †ijI‡q e¨e¯’v|

wgkbt †KvW I g¨vby‡qj †gvZv‡eK †`ke¨vcx wbivc` I `¶ †ijI‡q †mev wbwðZ Kiv| wewa-weavb †gvZv‡eK i¶Yv‡e¶Y I †Uªb cwiPvjbv|

cÖwZkÖæZ †mev mg~nt
1. †mev

µwgK	‡mevi bvg	‡mev cÖ`vb c×wZ	cÖ‡qvRbxq KvMRcÎ Ges cÖwß¯’vb	‡mevgyj¨ Ges cwi‡kva c×wZ	‡mev cÖ`v‡bi mgqmxgv	`vwqZ¡cÖvß Kg©KZ©v (bvg, c`ex , ‡dvb I B‡gBj)
1	†ijc_ I †ijI‡qi wewfbœ ¯’vcbv cwi`k©b\|	†ijc_ hvÎx mvavi‡Yi Rb¨ Dchy³ wK- bv Zv cwi`k©b K‡i miKv‡ii wbKU wi‡cvU© †ck Kiv nq\|	cÖ‡hvR¨ b‡n	webv g~‡j¨	evrmwiK Kg©m~Px †gvZv‡eK	bvgt ‡gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd
2	hvÎx †mev\|	hvÎx my‡hvM-myweavwa cixÿvKiY I cÖwZ‡e`b †ck\|	cÖ‡hvR¨ b‡n	webv g~‡j¨	Kg©m~Px †gvZv‡eK	bvgt AvLZviæ¾vgvb c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd

µwgK	‡mevi bvg	‡mev cÖ`vb c×wZ	cÖ‡qvRbxq KvMRcÎ Ges cÖwß¯’vb	‡mevgyj¨ Ges cwi‡kva c×wZ	‡mev cÖ`v‡bi mgqmxgv	`vwqZ¡cÖvß Kg©KZ©v (bvg, c`ex I ‡dvb
3	†ijc‡_ PjvPjiZ †ivwjs ÷K mg~‡ni PjvP‡ji Dc‡hvMxZv cix¶vKiY\|	wbqwgZ †ivwjs ÷K cwi`k©bc~e©K\|	cÖ‡hvR¨ b‡n	webv g~‡j¨	Kg©m~Px †gvZv‡eK	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd
4	bZzb ‡ij c_ Pvjyi Aby‡gv`b cÖ`vb\|	mswkøó `wjjvw` Ges †ijc_ cix¶v‡šÍ Dchy³ we‡ewPZ n‡j Aby‡gv`b cÖ`vb\|	evsjv‡`k †ijI‡q KZ©„K cÖ‡qvRbxq b·v I Avbymw½K KvMRcÎ mn Av‡e`b\|	webv g~‡j¨	30 Kg©w`em	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd
5	bZzb †ivwjs ÷K Pvjyy Kivi Aby‡gv`b\|	mswkøó `wjjvw` Ges †ijc_ cix¶v‡šÍ Dchy³ we‡ewPZ n‡j Aby‡gv`b cÖ`vb\|	evsjv‡`k †ijI‡q KZ©„K cÖ‡qvRbxq Wªwqs g¨vby‡qj I Avbymw½K KvMRcÎ mn Av‡e`b\|	webv g~‡j¨	30 Kg©w`em	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd

µwgK

‡mevi bvg

‡mev cÖ`vb c×wZ

cÖ‡qvRbxq KvMRcÎ Ges cÖwß¯’vb

‡mevgyj¨ Ges cwi‡kva c×wZ

‡mev cÖ`v‡bi mgqmxgv

`vwqZ¡cÖvß Kg©KZ©v

(bvg, c`ex I ‡dvb

6

†ijc‡_ msNwUZ `~N©Ubvi Z`šÍKiY|

Z`šÍ c~e©K `~N©Ubvi cÖK…Z KviY D`NvUb|

`~N©Ubv mswkøó KvMRcÎ

webv gy‡j¨

¯^íZg mg‡qi g‡a¨

bvgt †gvt AvLZviæ¾vgvb nvq`vi

c`ext miKvwi †ij cwi`k©K

‡dvbt 88-02-9560020

‡mj †dvbt 01711505715

B‡gBjt gibr@railway.gov.bd

7

eÜ ‡NvwlZ †ijc_ PvjyKi‡Yi Aby‡gv`b cÖ`vb|

mswkøó `wjjvw` Ges †ijc_ cix¶v‡šÍ Dchy³ we‡ewPZ n‡j Aby‡gv`b cÖ`vb|

mswkøó KvMRcÎ

webv gy‡j¨

‡hŠw³K mg‡qi g‡a¨

bvgt †gvt AvLZviæ¾vgvb nvq`vi

c`ext miKvwi †ij cwi`k©K

‡dvbt 88-02-9560020

‡mj †dvbt 01711505715

B‡gBjt gibr@railway.gov.bd

Af¨šÍixY †mev 2.2

µwgK	‡mevi bvg	‡mev cÖ`vb c×wZ	cÖ‡qvRbxq KvMRcÎ Ges cÖwß¯’vb	‡mevgyj¨ Ges cwi‡kva c×wZ	‡mev cÖ`v‡bi mgqmxgv	`vwqZ¡cÖvß Kg©KZ©v (bvg, c`ex I ‡dvb
1	PvKzix weavb Abyhvqx Kg©KZ©v/ Kg©Pvix‡`i cÖvc¨ my‡hvM myweav cÖ`vb\|	weavb Abyhvqx	PvKzix wewagvjv msµvšÍ	webv gy‡j¨	cÖ‡qvRb mv‡c‡ÿ ‡hŠw³K mg‡qi g‡a¨	bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982
2	Kg©KZ©v/Kg©Pvix‡`i cÖvc¨ cvk myweav cÖ`vb\|	cÖvc¨Zv Abyhvqx wewa †gvZv‡eK cvk, wWDwU cvk, wcwUI Ges wmwUI cÖ`vb\|	cvk wewa †gvZv‡eK	weavb Abyhvqx	mgqvbyhvqx	bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982
3	Af¨šÍixY cÖwkÿY\|	wewfbœ wel‡q cÖwkÿY cÖ`vb\|	wewfbœ cÖwkÿY DcKiY	webv gy‡j¨	cÖwkÿY m~Px Abyhvqx	bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982
4	Kg©KZ©/Kg©Pvix‡`i QzwU\|	wewagvjv Abyhvqx e¨e¯’v MÖnY\|	(1) mv`v KvM‡R Av‡e`b (2) cÖvc¨Zvi cÖwZ‡e`b	webv gy‡j¨	5 (cuvP) Kvh©w`em\|	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd I bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982
5	‡ijc_ gš¿Yvj‡qi Ab¨vb¨ wb‡`©kbv cÖwZcvjb\|	‡ijc_ gš¿Yvjq n‡Z cÖvß wb‡`©kbv ev¯Íevqb\|	‡ijc_ gš¿Yvjq	webvg~‡j¨	wb‡`©kbv †gvZv‡eK wbw`©ó mg‡qi g‡a¨\|	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd I bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982

MYcÖRvZš¿x evsjv‡`k miKvi

‡ijc_ cwi`k©b Awa`ßi

‡ijc_ gš¿Yvjq

cyivZb †ijfeb, XvKv

‡mev cÖ`vb cÖwZkÖæwZ (Citizen’s Charter)

wfkb I wgkb

wfkbt wbivc` I Avivg`vhK †ijI‡q e¨e¯’v|

wgkbt †KvW I g¨vby‡qj †gvZv‡eK †`ke¨vcx wbivc` I `¶ †ijI‡q †mev wbwðZ Kiv| wewa-weavb †gvZv‡eK i¶Yv‡e¶Y I †Uªb cwiPvjbv|

cÖwZkÖæZ †mev mg~nt
1. †mev

µwgK	‡mevi bvg	‡mev cÖ`vb c×wZ	cÖ‡qvRbxq KvMRcÎ Ges cÖwß¯’vb	‡mevgyj¨ Ges cwi‡kva c×wZ	‡mev cÖ`v‡bi mgqmxgv	`vwqZ¡cÖvß Kg©KZ©v (bvg, c`ex , ‡dvb I B‡gBj)
1	†ijc_ I †ijI‡qi wewfbœ ¯’vcbv cwi`k©b\|	†ijc_ hvÎx mvavi‡Yi Rb¨ Dchy³ wK- bv Zv cwi`k©b K‡i miKv‡ii wbKU wi‡cvU© †ck Kiv nq\|	cÖ‡hvR¨ b‡n	webv g~‡j¨	evrmwiK Kg©m~Px †gvZv‡eK	bvgt ‡gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd
2	hvÎx †mev\|	hvÎx my‡hvM-myweavwa cixÿvKiY I cÖwZ‡e`b †ck\|	cÖ‡hvR¨ b‡n	webv g~‡j¨	Kg©m~Px †gvZv‡eK	bvgt AvLZviæ¾vgvb c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd

µwgK	‡mevi bvg	‡mev cÖ`vb c×wZ	cÖ‡qvRbxq KvMRcÎ Ges cÖwß¯’vb	‡mevgyj¨ Ges cwi‡kva c×wZ	‡mev cÖ`v‡bi mgqmxgv	`vwqZ¡cÖvß Kg©KZ©v (bvg, c`ex I ‡dvb
3	†ijc‡_ PjvPjiZ †ivwjs ÷K mg~‡ni PjvP‡ji Dc‡hvMxZv cix¶vKiY\|	wbqwgZ †ivwjs ÷K cwi`k©bc~e©K\|	cÖ‡hvR¨ b‡n	webv g~‡j¨	Kg©m~Px †gvZv‡eK	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd
4	bZzb ‡ij c_ Pvjyi Aby‡gv`b cÖ`vb\|	mswkøó `wjjvw` Ges †ijc_ cix¶v‡šÍ Dchy³ we‡ewPZ n‡j Aby‡gv`b cÖ`vb\|	evsjv‡`k †ijI‡q KZ©„K cÖ‡qvRbxq b·v I Avbymw½K KvMRcÎ mn Av‡e`b\|	webv g~‡j¨	30 Kg©w`em	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd
5	bZzb †ivwjs ÷K Pvjyy Kivi Aby‡gv`b\|	mswkøó `wjjvw` Ges †ijc_ cix¶v‡šÍ Dchy³ we‡ewPZ n‡j Aby‡gv`b cÖ`vb\|	evsjv‡`k †ijI‡q KZ©„K cÖ‡qvRbxq Wªwqs g¨vby‡qj I Avbymw½K KvMRcÎ mn Av‡e`b\|	webv g~‡j¨	30 Kg©w`em	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd

µwgK

‡mevi bvg

‡mev cÖ`vb c×wZ

cÖ‡qvRbxq KvMRcÎ Ges cÖwß¯’vb

‡mevgyj¨ Ges cwi‡kva c×wZ

‡mev cÖ`v‡bi mgqmxgv

`vwqZ¡cÖvß Kg©KZ©v

(bvg, c`ex I ‡dvb

6

†ijc‡_ msNwUZ `~N©Ubvi Z`šÍKiY|

Z`šÍ c~e©K `~N©Ubvi cÖK…Z KviY D`NvUb|

`~N©Ubv mswkøó KvMRcÎ

webv gy‡j¨

¯^íZg mg‡qi g‡a¨

bvgt †gvt AvLZviæ¾vgvb nvq`vi

c`ext miKvwi †ij cwi`k©K

‡dvbt 88-02-9560020

‡mj †dvbt 01711505715

B‡gBjt gibr@railway.gov.bd

7

eÜ ‡NvwlZ †ijc_ PvjyKi‡Yi Aby‡gv`b cÖ`vb|

mswkøó `wjjvw` Ges †ijc_ cix¶v‡šÍ Dchy³ we‡ewPZ n‡j Aby‡gv`b cÖ`vb|

mswkøó KvMRcÎ

webv gy‡j¨

‡hŠw³K mg‡qi g‡a¨

bvgt †gvt AvLZviæ¾vgvb nvq`vi

‡dvbt 88-02-9560020

‡mj †dvbt 01711505715

B‡gBjt gibr@railway.gov.bd

Af¨šÍixY †mev 2.2

µwgK	‡mevi bvg	‡mev cÖ`vb c×wZ	cÖ‡qvRbxq KvMRcÎ Ges cÖwß¯’vb	‡mevgyj¨ Ges cwi‡kva c×wZ	‡mev cÖ`v‡bi mgqmxgv	`vwqZ¡cÖvß Kg©KZ©v (bvg, c`ex I ‡dvb
1	PvKzix weavb Abyhvqx Kg©KZ©v/ Kg©Pvix‡`i cÖvc¨ my‡hvM myweav cÖ`vb\|	weavb Abyhvqx	PvKzix wewagvjv msµvšÍ	webv gy‡j¨	cÖ‡qvRb mv‡c‡ÿ ‡hŠw³K mg‡qi g‡a¨	bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982
2	Kg©KZ©v/Kg©Pvix‡`i cÖvc¨ cvk myweav cÖ`vb\|	cÖvc¨Zv Abyhvqx wewa †gvZv‡eK cvk, wWDwU cvk, wcwUI Ges wmwUI cÖ`vb\|	cvk wewa †gvZv‡eK	weavb Abyhvqx	mgqvbyhvqx	bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982
3	Af¨šÍixY cÖwkÿY\|	wewfbœ wel‡q cÖwkÿY cÖ`vb\|	wewfbœ cÖwkÿY DcKiY	webv gy‡j¨	cÖwkÿY m~Px Abyhvqx	bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982
4	Kg©KZ©/Kg©Pvix‡`i QzwU\|	wewagvjv Abyhvqx e¨e¯’v MÖnY\|	(1) mv`v KvM‡R Av‡e`b (2) cÖvc¨Zvi cÖwZ‡e`b	webv gy‡j¨	5 (cuvP) Kvh©w`em\|	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd I bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982
5	‡ijc_ gš¿Yvj‡qi Ab¨vb¨ wb‡`©kbv cÖwZcvjb\|	‡ijc_ gš¿Yvjq n‡Z cÖvß wb‡`©kbv ev¯Íevqb\|	‡ijc_ gš¿Yvjq	webvg~‡j¨	wb‡`©kbv †gvZv‡eK wbw`©ó mg‡qi g‡a¨\|	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd I bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982

MYcÖRvZš¿x evsjv‡`k miKvi

‡ijc_ gš¿Yvjq

cyivZb †ijfeb, XvKv

‡mev cÖ`vb cÖwZkÖæwZ (Citizen’s Charter)

wfkb I wgkb

wfkbt wbivc` I Avivg`vhK †ijI‡q e¨e¯’v|

wgkbt †KvW I g¨vby‡qj †gvZv‡eK †`ke¨vcx wbivc` I `¶ †ijI‡q †mev wbwðZ Kiv| wewa-weavb †gvZv‡eK i¶Yv‡e¶Y I †Uªb cwiPvjbv|

cÖwZkÖæZ †mev mg~nt
1. †mev

µwgK	‡mevi bvg	‡mev cÖ`vb c×wZ	cÖ‡qvRbxq KvMRcÎ Ges cÖwß¯’vb	‡mevgyj¨ Ges cwi‡kva c×wZ	‡mev cÖ`v‡bi mgqmxgv	`vwqZ¡cÖvß Kg©KZ©v (bvg, c`ex , ‡dvb I B‡gBj)
1	†ijc_ I †ijI‡qi wewfbœ ¯’vcbv cwi`k©b\|	†ijc_ hvÎx mvavi‡Yi Rb¨ Dchy³ wK- bv Zv cwi`k©b K‡i miKv‡ii wbKU wi‡cvU© †ck Kiv nq\|	cÖ‡hvR¨ b‡n	webv g~‡j¨	evrmwiK Kg©m~Px †gvZv‡eK	bvgt ‡gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd
2	hvÎx †mev\|	hvÎx my‡hvM-myweavwa cixÿvKiY I cÖwZ‡e`b †ck\|	cÖ‡hvR¨ b‡n	webv g~‡j¨	Kg©m~Px †gvZv‡eK	bvgt AvLZviæ¾vgvb c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd

µwgK	‡mevi bvg	‡mev cÖ`vb c×wZ	cÖ‡qvRbxq KvMRcÎ Ges cÖwß¯’vb	‡mevgyj¨ Ges cwi‡kva c×wZ	‡mev cÖ`v‡bi mgqmxgv	`vwqZ¡cÖvß Kg©KZ©v (bvg, c`ex I ‡dvb
3	†ijc‡_ PjvPjiZ †ivwjs ÷K mg~‡ni PjvP‡ji Dc‡hvMxZv cix¶vKiY\|	wbqwgZ †ivwjs ÷K cwi`k©bc~e©K\|	cÖ‡hvR¨ b‡n	webv g~‡j¨	Kg©m~Px †gvZv‡eK	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd
4	bZzb ‡ij c_ Pvjyi Aby‡gv`b cÖ`vb\|	mswkøó `wjjvw` Ges †ijc_ cix¶v‡šÍ Dchy³ we‡ewPZ n‡j Aby‡gv`b cÖ`vb\|	evsjv‡`k †ijI‡q KZ©„K cÖ‡qvRbxq b·v I Avbymw½K KvMRcÎ mn Av‡e`b\|	webv g~‡j¨	30 Kg©w`em	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd
5	bZzb †ivwjs ÷K Pvjyy Kivi Aby‡gv`b\|	mswkøó `wjjvw` Ges †ijc_ cix¶v‡šÍ Dchy³ we‡ewPZ n‡j Aby‡gv`b cÖ`vb\|	evsjv‡`k †ijI‡q KZ©„K cÖ‡qvRbxq Wªwqs g¨vby‡qj I Avbymw½K KvMRcÎ mn Av‡e`b\|	webv g~‡j¨	30 Kg©w`em	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd

µwgK

‡mevi bvg

‡mev cÖ`vb c×wZ

cÖ‡qvRbxq KvMRcÎ Ges cÖwß¯’vb

‡mevgyj¨ Ges cwi‡kva c×wZ

‡mev cÖ`v‡bi mgqmxgv

(bvg, c`ex I ‡dvb

6

webv gy‡j¨

¯^íZg mg‡qi g‡a¨

bvgt †gvt AvLZviæ¾vgvb nvq`vi

‡dvbt 88-02-9560020

‡mj †dvbt 01711505715

B‡gBjt gibr@railway.gov.bd

7

eÜ ‡NvwlZ †ijc_ PvjyKi‡Yi Aby‡gv`b cÖ`vb|

mswkøó `wjjvw` Ges †ijc_ cix¶v‡šÍ Dchy³ we‡ewPZ n‡j Aby‡gv`b cÖ`vb|

mswkøó KvMRcÎ

webv gy‡j¨

‡hŠw³K mg‡qi g‡a¨

bvgt †gvt AvLZviæ¾vgvb nvq`vi

‡dvbt 88-02-9560020

‡mj †dvbt 01711505715

B‡gBjt gibr@railway.gov.bd

Af¨šÍixY †mev 2.2

µwgK	‡mevi bvg	‡mev cÖ`vb c×wZ	cÖ‡qvRbxq KvMRcÎ Ges cÖwß¯’vb	‡mevgyj¨ Ges cwi‡kva c×wZ	‡mev cÖ`v‡bi mgqmxgv	`vwqZ¡cÖvß Kg©KZ©v (bvg, c`ex I ‡dvb
1	PvKzix weavb Abyhvqx Kg©KZ©v/ Kg©Pvix‡`i cÖvc¨ my‡hvM myweav cÖ`vb\|	weavb Abyhvqx	PvKzix wewagvjv msµvšÍ	webv gy‡j¨	cÖ‡qvRb mv‡c‡ÿ ‡hŠw³K mg‡qi g‡a¨	bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982
2	Kg©KZ©v/Kg©Pvix‡`i cÖvc¨ cvk myweav cÖ`vb\|	cÖvc¨Zv Abyhvqx wewa †gvZv‡eK cvk, wWDwU cvk, wcwUI Ges wmwUI cÖ`vb\|	cvk wewa †gvZv‡eK	weavb Abyhvqx	mgqvbyhvqx	bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982
3	Af¨šÍixY cÖwkÿY\|	wewfbœ wel‡q cÖwkÿY cÖ`vb\|	wewfbœ cÖwkÿY DcKiY	webv gy‡j¨	cÖwkÿY m~Px Abyhvqx	bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982
4	Kg©KZ©/Kg©Pvix‡`i QzwU\|	wewagvjv Abyhvqx e¨e¯’v MÖnY\|	(1) mv`v KvM‡R Av‡e`b (2) cÖvc¨Zvi cÖwZ‡e`b	webv gy‡j¨	5 (cuvP) Kvh©w`em\|	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd I bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982
5	‡ijc_ gš¿Yvj‡qi Ab¨vb¨ wb‡`©kbv cÖwZcvjb\|	‡ijc_ gš¿Yvjq n‡Z cÖvß wb‡`©kbv ev¯Íevqb\|	‡ijc_ gš¿Yvjq	webvg~‡j¨	wb‡`©kbv †gvZv‡eK wbw`©ó mg‡qi g‡a¨\|	bvgt †gvt AvLZviæ¾vgvb nvq`vi c`ext miKvwi †ij cwi`k©K ‡dvbt 88-02-9560020 ‡mj †dvbt 01711505715 B‡gBjt gibr@railway.gov.bd I bvgt †gvt Aveyj Kv‡kg c`ext cÖkvmwbK Kg©KZ©v ‡dvbt 88-02-9560020 ‡mj †dvbt 01711692982 বাংলাদেশ রেলওয়ে কনটেন্টটি শেয়ার করতে ক্লিক করুন ফেইসবুক পেইজ ভিজিট ও লাইক দিন। মাননীয় মন্ত্রী জনাব মোঃ নূরুল ইসলাম সুজন, এমপি মাননীয় মন্ত্রী, রেলপথ মন্ত্রণালয় বিস্তারিত..... বিস্তারিত Secretary জীবন বৃত্তান্ত ড. মোঃ হুমায়ুন কবীর সচিব রেলপথ মন্ত্রণালয় গণপ্রজাতন্ত্রী বাংলাদেশ সরকার বিস্তারিত..... সরকারি রেল পরিদর্শক রুহুল কাদের আজাদ সরকারি রেল পরিদর্শক রেলপথ পরিদর্শন অধিদপ্তর, রেলপথ মন্ত্রণালয় বিস্তারিত....... গুরুত্বপূর্ণ লিংক জনপ্রশাসন মন্ত্রণালয় মন্ত্রিপরিষদ বিভাগ প্রধানমন্ত্রীর কার্যালয় রাষ্ট্রপতির কার্যালয় রেলপথ মন্ত্রণালয় শেখ রাসেল পদক ২০২৪ সরকারি কর্মচারী ব্যবস্থাপনা পদ্ধতি (GEMS) সরকারি কর্মচারী ব্যবস্থাপনা পদ্ধতি (GEMS) সামাজিক যোগাযোগ জাতীয় সংগীত জরুরি হটলাইন ইনোভেশন কর্নার ইনোভেশন কর্মপরিকল্পনা সাইটটি শেষ হাল-নাগাদ করা হয়েছে: ২০২৩-০৮-২৯ ১০:৪১:২৯ পরিকল্পনা ও বাস্তবায়নে: মন্ত্রিপরিষদ বিভাগ, এটুআই, বিসিসি, ডিওআইসিটি ও বেসিস। কারিগরি সহায়তায়:

অধিদপ্তর সম্পর্কে

জনবল সংক্রান্ত

ট্রেনের সময়সূচী

টিকিটের মূল্য

আন্তঃ দেশীয় ট্রেন

জিআইবিআর

মাননীয় মন্ত্রী

Secretary

সরকারি রেল পরিদর্শক

গুরুত্বপূর্ণ লিংক

শেখ রাসেল পদক ২০২৪

সরকারি কর্মচারী ব্যবস্থাপনা পদ্ধতি (GEMS)

সামাজিক যোগাযোগ

জাতীয় সংগীত

জরুরি হটলাইন

ইনোভেশন কর্নার